prada188 Privacy Policy

1 Introduction

prada188 ("we", "us", "our", "the Company") is committed to protecting the privacy and personal data of every player who accesses or uses the prada188 platform at https://prada188.cam. This Privacy Policy ("Policy") describes in clear and transparent terms how we collect, process, store, disclose, and protect your personal information in connection with your use of our online casino and sports betting services.

This Policy applies to all registered account holders, visitors browsing the platform without an account, and any individual whose personal data is processed by prada188 in the course of its operations. It should be read alongside our Terms & Conditions, which govern the overall use of our services.

By registering a prada188 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the platform and contact our support team to request account closure.

2 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

3 Personal Data We Collect

prada188 collects the following categories of personal data in the course of providing our services to you:

3.1 Identity & Contact Data

• Full legal name (as it appears on your Malaysian NRIC or passport)
• Date of birth (to verify you are aged 21 or above)
• Residential address, including city (e.g., Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam)
• Email address and mobile phone number
• Gender (where voluntarily provided during registration)

3.2 Identity Verification (KYC) Data

• Copy of government-issued identity document (Malaysian NRIC, passport, or equivalent)
• Proof of residential address (utility bill, bank statement dated within 3 months)
• Proof of payment method (front of bank card, screenshot of e-wallet account, etc.)
• Selfie or video verification where required by our compliance team

3.3 Financial & Transaction Data

• Deposit and withdrawal history, amounts, and dates
• Payment method identifiers (e.g., last four digits of bank card, e-wallet account ID, DuitNow reference numbers)
• Currency and transaction amounts in MYR or cryptocurrency equivalent
• Bonus claims, rollover progress, and promotional participation records

3.4 Gaming & Betting Activity Data

• Game session logs, bet history, and wager amounts
• Sports betting selections, odds accepted, and settlement records
• Responsible gambling tool usage (deposit limits set, self-exclusion requests, cooling-off activations)
• Account login timestamps, session durations, and device information

3.5 Technical & Usage Data

• IP address and approximate geolocation derived from IP
• Browser type, version, and operating system
• Device type (mobile, desktop, tablet) and screen resolution
• Pages visited, features used, and clickstream data on the platform
• Cookie identifiers and session tokens (see Section 10)

3.6 Communications Data

• Records of live chat conversations and email support exchanges
• Complaints, dispute submissions, and their resolution records
• Feedback, survey responses, and voluntary correspondence

4 How We Collect Your Data

prada188 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey.
• Automatically through your use of the platform — via cookies, session tokens, server logs, and platform analytics tools that record your technical and usage data as described in Section 3.5.
• From third-party service providers — including identity verification bureaux, payment processors (e.g., FPX, DuitNow network operators, Touch'n Go eWallet), and fraud prevention services, who may share data with us in the course of verifying your identity or processing transactions.
• From publicly available sources — including sanctions lists, politically exposed persons (PEP) databases, and adverse media monitoring services used as part of our AML compliance obligations.

5 How We Use Your Personal Data

prada188 uses the personal data we collect for the following purposes:

We do not use your personal data for automated decision-making that produces significant legal or similarly significant effects on you, except where required by our AML and fraud-prevention obligations, in which case you have the right to request human review of any such decision.

6 Legal Basis for Data Processing

prada188 processes your personal data under one or more of the following recognised legal bases:

• Contractual necessity — processing required to perform our obligations under the Terms & Conditions you agreed to when registering your account (e.g., processing deposits, settling bets, managing your account).
• Legal obligation — processing required to comply with applicable laws and regulations, including our licensing conditions, anti-money-laundering (AML) requirements, and responsible gambling obligations.
• Legitimate interests — processing carried out for our legitimate business interests where those interests are not overridden by your rights and freedoms, including fraud prevention, platform security, and anonymous analytics to improve our service.
• Consent — processing based on your explicit opt-in consent, such as receiving promotional emails or marketing communications. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Data Sharing & Disclosure

prada188 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purposes:

7.1 Payment Service Providers

To process your deposits and withdrawals, we share necessary transactional data with our payment service partners, including FPX network operators, Touch'n Go eWallet, Boost, GrabPay, DuitNow clearing partners, and cryptocurrency payment processors. These providers are contractually bound to process your data solely for payment facilitation purposes.

7.2 Identity Verification Partners

We engage third-party KYC and AML service providers to verify your identity documents, screen against sanctions lists, and perform politically exposed persons (PEP) checks as required by our compliance obligations.

7.3 Game and Platform Technology Providers

Our games are provided by licensed third-party game studios and live casino operators. These providers may process limited technical data (such as session tokens and bet data) necessary to deliver the game service. They are prohibited from using this data for any other purpose.

7.4 Regulatory and Law Enforcement Authorities

We may disclose personal data to regulators, law enforcement agencies, courts, or other public authorities where required to do so by applicable law, court order, or regulatory direction — including our licensing authority's compliance inspections.

7.5 Professional Advisors

We may share data with lawyers, auditors, and accountants who provide professional services to prada188, subject to appropriate confidentiality obligations.

8 International Data Transfers

As prada188 operates as an internationally licensed platform, some of your personal data may be transferred to, and processed in, countries outside Malaysia. This may include jurisdictions where our licensing authority, technology infrastructure, or third-party service providers are based.

Where we transfer personal data internationally, we ensure appropriate safeguards are in place, including:

• Data processing agreements with receiving entities incorporating appropriate data protection clauses;
• Transfers only to jurisdictions that provide an adequate level of data protection as assessed under applicable frameworks;
• Technical security measures (encryption, access controls) applied consistently regardless of where data is processed.

9 Data Retention

prada188 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. Our general retention guidelines are as follows:

• Account data and KYC records — retained for a minimum of 5 years from the date of account closure, as required by AML regulations.
• Transaction records — retained for a minimum of 5 years from the date of each transaction.
• Communications and support records — retained for 3 years from the date of the last interaction.
• Technical and usage logs — retained for 12 months, after which they are anonymised or deleted.
• Marketing consent records — retained until you withdraw your consent, plus an additional 12 months for audit purposes.

Where data is no longer required, we securely delete or anonymise it in accordance with our internal data destruction procedures.

10 Cookies & Tracking Technologies

The prada188 platform uses cookies and similar tracking technologies to operate key platform functions, maintain your session security, and collect anonymous analytics data that helps us improve our service.

10.1 Types of Cookies We Use

prada188 does not use third-party advertising cookies or cross-site tracking cookies. You may manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies may impair the functionality of the platform, including your ability to log in and access your account.

11 Your Data Rights

As a user of the prada188 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days.

• Right of Access — You may request a copy of the personal data we hold about you, together with information about how it is being processed.
• Right to Rectification — You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to Be Forgotten") — You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction of Processing — You may request that we restrict the processing of your personal data in certain circumstances, such as while a rectification request is pending.
• Right to Data Portability — You may request a copy of your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contractual necessity.
• Right to Object — You may object to the processing of your personal data where it is based on our legitimate interests, including profiling for responsible gambling monitoring purposes.
• Right to Withdraw Consent — Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without penalty.

12 Children's Privacy

The prada188 platform is strictly intended for adults aged 21 and above only. We do not knowingly collect, process, or retain the personal data of individuals under the age of 21.

If we discover or have reason to believe that we have inadvertently collected personal data from an individual under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data to the extent permitted by law, and, where applicable, notify relevant authorities.

If you are a parent or guardian and believe your child has accessed the prada188 platform or provided personal data without your knowledge, please contact us immediately at [email protected].

13 Security Measures

prada188 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:

• TLS/SSL encryption for all data in transit between your device and our platform;
• AES-256 encryption for sensitive data stored on our servers, including KYC documents and financial records;
• Two-factor authentication (2FA) available to all account holders for enhanced login security;
• Role-based access controls limiting internal access to personal data to staff with a documented operational need;
• Regular penetration testing and security audits conducted by independent third-party security specialists;
• Intrusion detection and monitoring systems operating 24/7 to identify and respond to suspicious activity;
• Staff training on data protection obligations and information security best practices.

Despite these measures, no data transmission over the internet or electronic storage system is 100% secure. In the unlikely event of a data breach that poses a high risk to your rights and freedoms, we will notify you without undue delay in accordance with our obligations under applicable law.

14 Third-Party Links

The prada188 platform does not contain links to third-party websites for general browsing purposes. Any third-party service providers referenced in our payment or KYC processes operate under their own independent privacy policies and terms.

prada188 is not responsible for the privacy practices or content of any third-party services accessed in connection with the payment processing or identity verification steps of your account management. We encourage you to review the privacy policies of those providers directly.

15 Changes to This Privacy Policy

prada188 may update or revise this Privacy Policy from time to time to reflect changes in our data processing practices, operational requirements, or applicable legal and regulatory obligations.

When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered account holders by email or via an in-platform notification. Your continued use of the prada188 platform following the publication of a revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this page periodically to stay informed about how we are protecting your personal data.

16 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a concern about how your personal data has been handled by prada188, please contact our support and data protection team through the following channels: